Booking an Appointment
If you are booking an appointment for the first time for yourself or for a group, you will be asked to provide your full name, your phone number and an email address at which to contact you, as well as a valid credit card number to hold your reservation. Those without a credit card will be invited to pre-pay for their service at least 24 hours prior to the appointment. We recommend arriving 10 minutes early for your appointment to allow time to fill out paperwork prior to your service.
Appointment Confirmations & Reminders
You will receive a confirmation text and e-mail (if provided) for your booked appointment, as well as a reminder text of your up coming appointment sent the day before . This is a courtesy provided by our scheduling program. If you need to cancel or reschedule, please call our business phone number, NOT the number that sent you a reminder text. We are not responsible should you forget your appointment or mix up the time.
Late Arrivals & "No Shows"
Where possible, late arrivals will result in your service being customized to fit the remaining appointment time. Appointments will be held for a 15 minute grace period, after which they will be considered a "No Show" and the appointment slot may be given away. “No Show” appointments will be subject to a fee for 100% of the scheduled service value. Sorry, no exceptions.
Cancellations & Rescheduling
We are happy to reschedule or cancel your appointment if necessary, however, in order to accommodate our other guests, we require 24 hours’ notice. Canceling or rescheduling outside of studio hours is acceptable via email or voicemail. If we receive less than 24 hours’ notice of a cancellation or rescheduling, a fee for 50% of the appointment value will apply. Sorry, no exceptions.